Returns & Exchanges

Changed your mind? We’re here to make it simple.

We gladly accept returns and exchanges within 30 days of delivery.

If your item arrives damaged or defective, please email us immediately so we can make it right.

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Full Refund Eligibility
Returned merchandise must be:
- In original, unworn condition
- Free from damage or alteration
- Accompanied by all original packaging and documentation

Items showing signs of wear or altered by a jeweler other than Del Francis Jewelry will not be accepted.

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Returns Process
To begin a return or exchange, please contact us at hello@delfrancisjewelry.com

We will email you a pre-paid return shipping label.

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Refunds
Once your return is received, your refund will be issued to your original form of payment. Please allow 3–5 business days for processing.